We are based in Brisbane, Australia. And, yes! We sure do have a showroom you can visit to view all our gems and jewels. We are located at 101 Allen Street, Hamilton or you can click here for our full list of contact information.
Yes – there is street parking on either Kent or Allen Street or we have a designated carpark beneath the building. Enter the carpark at 101 Allen Street via the entrance to the right of the Portofino Aged Care facility.
No, you don’t. However, it is always best to make an appointment to ensure the right expert is available for you if you have a specific enquiry. You are welcome to pop in and visit Monday to Friday, 9am to 5pm. We are also open every second Saturday by appointment only.
We are modern day treasure hunters. Most of our sources are a top-secret which make these pieces even more magical!
Imperial Jewellery Products
In the description section of every item listed there is the item condition. Please see below for the definitions of the condition.
As New – our expert jewellers have buffed & polished (and repaired if needed) the piece of jewellery so it looks as good, if not better, as the day it was made!
Vintage – our expert jewellers have buffed & polished (and repaired if needed) the piece of jewellery so it looks almost perfect but may show ever so slight, almost unnoticeable, minimal wear or small imperfections.
Antique – our expert jewellers have carefully buffed & polished (and repaired if needed) the piece of jewellery where they can. In some cases, these pieces of jewellery may be well over 100 years old so please expect some imperfections given their age.
Second Hand – this refers to the watches in our collection. They are pre-owned, are in good order, and are in working condition at time of sale.
Please click here to follow our ring sizing guide.
Generally, most of our rings can be resized (within limitations that the ring may impose).
Ring re-sizing is complimentary (yay!) up to three sizes up or down. If the ring needs resizing more than 3 sizes we will need to quote. Please email if you need to obtain a quote.
Resizing will generally take 5-7 business days depending on the workload of our jeweller. If you need the item urgently we offer an express resize service that incurs a $30AUD charge and can be completed within 1-2days. Please contact us if you require this service.
Our treasure hunt never stops! We try and update our website with our new finds every week!
You sure can! Please click here to find out more or email an enquiry about selling to us or trading in your jewellery for one of our shimmering pieces.
Orders & shipping
Simply add your selection/s to the cart and follow the prompts to check out. We accept PayPal, Visa, Mastercard and AfterPay. We also accept bank transfer which does not incur a surcharge. Select ‘bank transfer’ when choosing a payment method.
You can either create an account with us which helps you to track your past orders and also so you don’t have to enter your details each time you place an order (we're confident that once you start you’ll never be able to stop!).
Once you have checked out and made payment you will receive an email from us confirming your order. Don’t forget to check your junk mail if you think you have not received our confirmation email. When your item has been dispatched you will receive another email with the tracking number that you will then be able to track your purchase with the nominated delivery company.
Yes, we do! We can organise a personalised layby tailored to you. We request a minimum non-refundable deposit of 20% of the purchase price followed by weekly, fortnightly or monthly instalments for up to three to six months depending on the purchase amount. Please get in touch with your layby inquiry or request.
We also accept After Pay for amounts up to $2000. Please choose AfterPay at the check out when selecting payment options.
Domestic: If you place your order before 11am we endeavour to dispatch your purchase the same day once payment is cleared and the delivery address is verified. However, sometimes this may not be the case so please allow 1-2days for dispatch. We ship all of our domestic parcels out via free express post so you should expect to receive your item in approximately 2-3 business days from time of purchase if you live in a metro area. Please allow an extra day for rural. If you need an item urgently give us a call on 07 3630 1903 and we’ll do our very best to get it in the post before our courier collects.
International: Your order will be sent by DHL express. Please allow 1-2 days for dispatch.
NB: If paying by bank transfer we will not dispatch the goods until payment has been received. If you have requested a resize or alteration of a piece these time frames will be incorrect.
Yes, you can but we are quick to dispatch so please contact us immediately via email at email@example.com or call us on 07 3630 1903 to amend your order.
Our items are shipped inside a plain box and our return address references our parent company, Master Metals Exchange (MMX).
Returns & Exchanges
Yes, of course! We understand that buying jewellery online can be a little daunting so we offer two options if the items are unworn & returned in their original condition including all boxes and tags.
Option One – Refund
Items returned to us within 7 days of purchase can receive a refund
Option Two – Exchange or Credit
Items returned to us within 14 days of purchase can be exchanged for another item/s or exchanged for an in-store/online credit for a purchase at a later Credit is valid for 1 year from date of purchase.
Our return address is Imperial Group 5/576 Kingsford Smith Drive Hamilton Qld 4007
Yes! If you’re in Brisbane, please contact us to arrange a visit to our offices for a design consultation. Alternatively, we can arrange a design consultation via email or through video chat!
Generally, our custom pieces take approximately 4 to 8 weeks to finish from design to manufacture, though this timeframe can vary. Do let us know if you need it in a hurry and we'll move mountains. Once finalising the design, we will be able to provide a more accurate date for delivery.
Yes! Very simply we request a non-refundable 50% initial deposit and full payment to be completed within 3 months of the initial deposit. Please email firstname.lastname@example.org for further information.