IMPERIAL JEWELLERY LAY-BY TERMS & CONDITIONS

IMPERIAL GROUP LAY-BY TERMS & CONDITIONS

STANDARD TERM:

Lay-by is available on a 6-week term for jewellery over $200, 3-months term for jewellery under $10,000 and up to 7-months for jewellery over $10,000. Your lay-by account must be paid in full before receiving your jewel.

COLLECTION DATE:

Lay-bys must be collected by the finalisation date printed on the receipt.

MINIMUM VALUE:

Lay-by is available on purchases over $300.

DEPOSIT:

We require a 20% non-refundable and non-transferable deposit on standard jewels from ready-to-wear collections purchased online and in-store. Deposits for custom-made jewellery require a 30-50% deposit per make.

FREQUENCY:

Regular weekly, fortnightly or monthly payments must be made for a maximum period of 7 months.

CANCELLATION:

Failure to make payments when they are due or collect lay-bys by the due date will be treated as cancellation of the lay-by by the customer. In these instances, the customer will forfeit the deposit.

NON-MODIFICATION:

Lay-by contracts are final - individual items may not be added, removed, or separated from a lay-by.

REFUNDS:

No refunds on lay-bys - only credit notes will be given for any payments made (less deposit which is non-refundable).

IDENTIFICATION:

A photo ID must be produced if you request a replacement lay-by document, cancel a lay-by, or when you finalise and collect a lay-by where no document can be produced.

PRIVACY:

- Information collected for a lay-by transaction will be used for the purpose of processing your lay-by only.

- Information collected for a lay-by transaction will be used for the purposes of contacting you regarding Imperial Jewellery policies and procedures that may affect you.

 

For further information, please refer to Imperial Jewellery's Privacy Policy. If you wish to advise us of a change in mailing details, please contact us at hello@imperialjewellery.com.au with your lay-by reference number.