IMPERIAL GROUP LAY-BY TERMS & CONDITIONS
Lay-by is available on a 6-week term for jewellery over $200, 3-months term for jewellery under $10,000 and up to 7-months for jewellery over $10,000. Your lay-by account must be paid in full before receiving your jewel.
Lay-bys must be collected by the finalisation date printed on the receipt.
Lay-by is available on purchases over $300.
We require a 20% non-refundable and non-transferable deposit on standard jewels from ready-to-wear collections purchased online and in-store. Deposits for custom-made jewellery require a 30-50% deposit per make.
Regular weekly, fortnightly or monthly payments must be made for a maximum period of 7 months.
Failure to make payments when they are due or collect lay-bys by the due date will be treated as cancellation of the lay-by by the customer. In these instances, the customer will forfeit the deposit.
Lay-by contracts are final - individual items may not be added, removed, or separated from a lay-by.
No refunds on lay-bys - only credit notes will be given for any payments made (less deposit which is non-refundable).
A photo ID must be produced if you request a replacement lay-by document, cancel a lay-by, or when you finalise and collect a lay-by where no document can be produced.
- Information collected for a lay-by transaction will be used for the purpose of processing your lay-by only.
- Information collected for a lay-by transaction will be used for the purposes of contacting you regarding Imperial Jewellery policies and procedures that may affect you.